{"id":6601,"date":"2021-09-18T20:02:36","date_gmt":"2021-09-18T20:02:36","guid":{"rendered":"https:\/\/advantageroute.com\/?p=6601"},"modified":"2021-09-18T20:02:36","modified_gmt":"2021-09-18T20:02:36","slug":"the-importance-of-constant-customer-communication","status":"publish","type":"post","link":"https:\/\/shop.advantageroute.com\/shop\/the-importance-of-constant-customer-communication\/","title":{"rendered":"The Importance of Constant Customer Communication"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6601\" class=\"elementor elementor-6601\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd98f79 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd98f79\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d97c2da\" data-id=\"d97c2da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f20fa7d elementor-widget elementor-widget-text-editor\" data-id=\"f20fa7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I<b>T\u2019S A FACT. <\/b>From marketing to billing, clear customer communication drives your business and helps you maintain better client relationships.&nbsp;<\/p>\n<p>How would your bottom line improve if you had instant and automated communication with customers that sent them:&nbsp;<\/p>\n<ul>\n<li>Past-due balances and billing<\/li>\n<li>Statements<\/li>\n<li>Invoice copies<\/li>\n<li>Upcoming delivery notifications<\/li>\n<li>Delayed services<\/li>\n<li>Marketing promotions<\/li>\n<li>Text messages that you\u2019re arriving soon<\/li>\n<li>And more.<\/li>\n<\/ul>\n<p>Customers want to be &#8220;in the know&#8221;. It will also help to prevent past due and unpaid accounts, provide more opportunities for selling, reduce the calls to your office staff and prevent&nbsp;<span style=\"font-size: 11.5pt; font-family: Roboto; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">unnecessary&nbsp;<\/span>or unsuccessful trips for route drivers.<\/p>\n<p><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\">With<a href=\"https:\/\/advantageroute.com\/customer-message-center\/\"> Mango Customer Message Center<\/a>&nbsp;(CMC), you can easily manage multi-channel communication \u2013 all from one system. Streamline voice, SMS, fax, and email communication into a seamless process that allows you to reach out to your customers using the channel that they prefer. Some additional features are below.<\/span><\/p>\n<ul>\n<li><span style=\"font-style: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"><b>Pre-Delivery Calling \u2013<\/b><\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"> Automatically call customers prior to their delivery to inform them their delivery is delayed. Convenient for when snow closes the roads or a driver calls in sick.<\/span><\/li>\n<li><span style=\"font-style: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"><b>Customized Emails \u2013<\/b><\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"> Customize your emails to create branded statements with logos and links for a more professional look.&nbsp;<\/span><\/li>\n<li><span style=\"font-style: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"><b>Automated Messages \u2013<\/b><\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"> Effortlessly schedule messages to go out at any time of the night or day. You can even send invoices to customers on posting \u2013 all automatically.&nbsp;<\/span><\/li>\n<li><span style=\"font-style: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"><b>Mass Generation of Messages \u2013<\/b><\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"> Send bulk messages to a segment of your customers that meet specific criteria. These mass messages are particularly useful for billing follow-up on past-due balances and other accounting messages.&nbsp;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\">You are going to love streamlining your customer communication. Simply create a template and choose the best method of delivery \u2013 SMS to your customer\u2019s cell phone, voice call to a customer\u2019s home phone, fax to the business, or email to their inbox. <a href=\"https:\/\/advantageroute.com\/customer-message-center\/\">Mango CMC<\/a> will automatically deliver your message on the scheduled date or at a specific interval. You can even reuse messages or design templates for more efficient communication.&nbsp;<\/span><\/p><p><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\">Frances from Affordable Water said, <\/span><span style=\"font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"><i>\u201cCustomer Message Center saves a lot of time by not having to personally contact each person. We notify over 100 people each day on our water delivery route and it used to take two-three hours to make all the phone calls. Now, with a couple of clicks they are notified.\u201d<\/i><\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\">&nbsp;<\/span><\/p><p><span style=\"font-style: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-5);\"><b>What are you waiting for? Request a demo today!<\/b><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT\u2019S A FACT. From marketing to billing, clear customer communication drives your business and helps you maintain better client relationships.&nbsp; How would your bottom line improve if you had instant and automated communication with customers that sent them:&nbsp; Past-due balances and billing Statements Invoice copies Upcoming delivery notifications Delayed services Marketing promotions Text messages that [&hellip;]<\/p>\n","protected":false},"author":269,"featured_media":6602,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[24],"tags":[],"class_list":["post-6601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"IT\u2019S A FACT. 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